Saturday, October 10, 2009

Toursim in sri Lanka through my eye

What does Sri Lanka lack in Tourism?

Ever thought why the pearl of the Indian ocean lacks tourism, once it was blamed the civil war; why now? does it lack beauty? or the sun? or the warm and welcoming atmosphere?

Ever thought of the possibilities how tourism in our country could be increased and what we lack?

Sri Lanka does not lack beauty,hospitality it is just creativity of out the box we lack.

What do we lack?

Service; most recognized hotels in Sri Lanka lack the knowledge of customer service in small things eg: Waiters, renounced profession taken as simplicity in Sri Lanka

How to improve:

Waiter he is an artist the face of the hotel at first hand. What he requires is language skills not only in his mother tongue and English more the variety the better. Customer satisfaction to know the customer is always right to get his deliverable is his/her main objective.
The smile and the good morning does not fly in the real world paying interest to your client is what make him/her not think twice for a recommendation or for a visit again!A job lightly taken into regard has many skills needs language,persuasion,warm friendly outgoing nature,mainly the desire for what you do.

Surrounding environment :

Beaches paradise, Sri Lanka covered all over with water but sadly consists of mainly unclean beaches in touristic areas.
Beach sports introduction; snorkeling,surfing,speed boats.

Rates:

Not organized when a client asks for rates the immediate methods of reservations should be introduced. Routine and itineraries variety tours fixed should be included; not only heritage sites but to places like Beruwela,China bay,Ambalangoda,Kirinda.
Variety packages fixed routine introduction.

Eco tourism should be more enhanced ; we consist of natural beaches,natural habitats, wild parks, natural rain forests.
Whale watching
Rafting
Bird Watching
Snorkeling

Heritage:

Proper organization of historical places Tours according to Eras of Sri Lanka ; Polonaruwa Period, Anuradhapura Period making recreational stories for the passengers to live through the period again.

Excitement and thinking out of the box is what makes the stay fun.

Think Creative:

Organize tours for the ; best snorkeling,surfing,food lovers,history fans,hikers,honeymooners.


Facts most of us do not know :

Most countries requires only on arrival visa to enter our mother land Sri Lanka.

We have a Train which goes around Sri Lanka.

Random thinking is what spices us to think is what I have presented

Thanking you for your time.

Liswith Obinamuni

Tuesday, October 6, 2009

Back to basics

E ticket

An electronic ticket or e-ticket is used to represent the purchase of a seat on a passenger airline, usually through a website or by telephone. This form of airline ticket has rapidly replaced the old multi-layered paper tickets
To check in with an e-ticket, the passenger usually comes to the check-in counter and presents the e-ticket itinerary receipt which contains a confirmation or reservation code. In some airports and airlines it's not even necessary to present this document or quote the confirmation code or e-ticket number as the reservation is confirmed solely on the basis of the passenger's identity, which may be proven by a passport or the matching credit card. After confirming the reservation, the passenger checks-in his/her luggage and is given a boarding pass which usually says "Electronic Ticket" or "E-ticket."
E-tickets are very popular because they allow extra services like:

  • online/telephone/self-service kiosk check-in
  • early check-in
  • printing boarding passes at airport kiosks and at locations other than an airport
  • automated refunds and exchanges online, by telephone and at kiosks



Frequent flyer programmes

A frequent flyer program (FFP) is a loyalty program offered by many airlines. Typically, airline customers enrolled in the program accumulate points corresponding to the distance flown on that airline. Accrued points (also known as frequent flyer miles) can be redeemed for free air travel; for other goods or services; or for increased benefits, such as airport lounge access or priority bookings.

Many frequent flyer programs identify travelers who fly more than a few times per year by awarding them different status levels, which in turn give a number of benefits. Status levels vary from scheme to scheme, but benefits can include:

  • Access to business and first class lounges with an economy ticket
  • Access to other airlines' lounges
  • Increased mileage accumulation (such as doubling or tripling)
  • Reserving an unoccupied adjacent seat
  • The ability to reserve specific seats, such as exit row seats with more leg room
  • Free or discounted upgrades to a higher travel class
  • Priority in waitlisting or flying standby
  • Preference in not being bumped if a flight is oversold
  • Priority of luggage
  • Ability to grant status to another person
  • Eliminating of program's miles expiration rules



Online carriers:

are stated as airlines which fly into your motherland such as for example in Sri Lanka online carriers are:
Sri Lankan Airlines, Emirates, Singapore Airlines, Malaysian Airlines, Qatar, and Cathay Pacific.


Offline carriers:

Are airlines that are sold but does not arrive in original point of origin for example British airways because your first connection would be on another airline to connect to your onward journey.


Three letter codes location identifier for airlines:

LON: LONDON

ROM: ROME

ZRH: ZURICH

FRA: LAX,

MIA: MIAMI

DXB: DUBAI

DOH: DOHA

BAH: BAHRAIN

BKK: BANGKOK

SIN: SINGAPORE

DEL: DELHI

MAA: CHENNAI

KUL: KULA LAMPUR

CMB: COLOMBO

MLE: MALE

BJS: BEIJING

NRT: NARITA

DAC: DHAKA

NBO: NAIROBI

CAI: CAIRO

PER: PERTH

MEL: MELBOURNE

SYD : SYDNEY

AIRLINES CODE:

UL: SRI LANKAN AIRLINES

AA: AMERICAN AIRLINES

MH MALAYSIAN AIRLINES

SQ: SINGAPORE AIRLINES

QR: QATAR AIRWAYS

EK: EMIRATES AIRLINES

CX: CATHAY PACIFIC AIRLINES

IT: KINGFISHER AIRLINES

BA: BRITISH AIRWAYS

QF: QANTAS AIRLINES

9W: JET AIRWAYS

GEOGRAPY:


AREA 1: AMERICA, CANADA, AND SOUTH AMERICA
AREA2: EUROPE, MIDDLE EST AFRICA, AND RUSSIA
ARES3: ASIA, RUSSIA, AUSTRALIA

RESERVATION:

RP/CMBVS3291/CMBVS3291 LO/AS 5OCT09/0710Z 2DHDO6

1.WEERAKOON/W K MR

2 CX 710 S 06OCT 2 CMBSIN HK1 0020 0650 06OCT E CX/L627V

3 CX 711 S 10OCT 6 SINCMB HK1 2130 2240 10OCT E CX/L627V

4 AP CMB 2345700 - JETWING TRAVEL LTD

WEERAKOON: surname as in passport

W K MR : initials of other names as in passport

2DHDO6 : AMADEUS REFERENCE

CX 710 : FLIGHT NUMBER

S : BOOKING CLASS

HK1: CONFIRMED BOOKING:

HL1: WAIT LISTED BOOKING

L627V: AIRLINE REFERENCE