Wednesday, January 25, 2017

What does a Business Traveler seek?


I see so many city hotels coming up around Sri Lanka and globally.

This means the Mice and Business traveler markets are a large portion of the current tourism industry.

Has anyone thought what are the key factors influencing the business traveler mind. In the past couple of weeks, I have been listening to busy bee business traveler reviews, on what they weigh when making the decisions.

Location: yes, it should be a city Centre, accessible easily as they are always on a tight schedule.

Breakfast: the first and mostly the last meal taken at the hotel. This carries a long way.

Internet connection: that's not chargeable. The whole point of a business traveler hotspot is the fact they are able to stay connected.

Executive lounge: this is a work and play place this lounge is where they kickback and work. Light music, and couple of good wines this is a lounge. People often mistake concept of a lounge and bar.

Customer service: no repeater shall be ever referred to as Sir but as Mr. X. This is captivating the client to come not to a hotel but back home. 6 days in a hotel and regular staff do not know your name or preferences, you start thinking twice. Can you remember so many clients? That is whole point of the Hospitality industry.

Rewards: business travelers love to be rewarded this is upper hand which the international chains have over local establishments do not. This means opportunity for them to start up.

The room: should be clean, the bathroom should be great and the bed should be comfortable. This is key factor the whole point of a business traveler after a hard day of work comes back to rest calmly.

Value adds: free laundry and dry cleaning this is comes very much in handy because they shall always pack light.

Now we have discussed the flag screen TV or the coffee machine, the porcelain wear. Wait do these matters? Yes they do, but on a decision making point of view nope!

What do hotels who concentrate on the business traveler end do rest of the year. The many operational restaurants, bars, and the convention halls that are rented out for meetings, balls and weddings.

Now thinking of the key factor, we spoke ROOM, they main sources of income can be a hindrance for the client never return. Loud music that doesn't end, the noise of footsteps next to your room, and endless chatter of the drunk folks.

Should these events be stopped? No no no. This would be a direct hit on the substantial revenue generated monthly. How can this not be a disturbance to staying guests, I suggest sound proof the rooms.

Well those are my inputs, next time you travel on business let me know your input.

Cheers!

LISWITH

Maldives