Knowing Your Destination

Destinations, knowing your exact point of destination is a very important note that the passenger should have for eg:
Once i had a passenger his destination was Washington US, as many may not know there are three Washington's in the US ,Washington DC ,Washington Baltimore ,Washington Seattle.Well long story short his actual destination had been Washington Seattle where as he ended up in DC where he had to take a domestic flight in order to reach to his proposed destination.
So the knowledge on your actual destination is a must, and travel agents should advise passengers and seek more information in order to make your reservations if not miscommunications such as these can lead customer disatisfaction and to huge mishaps.

Note which exact city and place you want to visit a planned out itinerary in your head, so suggestions and advice given by your agent will only expand your idea but change your whole course.(specially if you and a co operate where time is your most important factor)

Leisure traveller your scenarion may change a bit as seeking advise with a wider opnion and variety of options and destinations is much better when seeking travel advice.
But if are a leisure seeking a certain purpose like for eg: See the white house Washington DC is your place not Seatle.

So a travel agent should have a keen ear on to what the passenger wants and seeks, passenger should have a rough idea on what he/she seeks.